Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information when you use our trading risk analysis services.

Last Updated: January 15, 2025

Information We Collect

When you visit netcoreapi.com or use our geopolitical risk analysis platform, we collect different types of information to provide you with better trading insights and risk assessments. Some data comes directly from you, while other information gets collected automatically through your interactions with our platform.

Personal Information

Name, email address, phone number, and company details when you register for our services or contact us for consultations.

Trading Data

Market preferences, risk tolerance levels, trading history patterns, and geopolitical event interests you specify in your profile.

Technical Information

IP address, browser type, device information, session duration, and platform usage patterns for security and optimization purposes.

Communication Records

Support tickets, consultation notes, feedback submissions, and any correspondence you have with our team.

How We Use Your Information

Your information helps us deliver personalized geopolitical risk analysis and improve our platform. We don't sell your data to third parties or use it for purposes unrelated to our core services. Here's what we actually do with the information we collect.
  • Provide customized risk alerts based on your trading interests and geographic preferences
  • Send market analysis reports and geopolitical event notifications relevant to your portfolio
  • Improve our risk assessment algorithms using aggregated, anonymized usage patterns
  • Respond to your support requests and provide technical assistance when needed
  • Protect against fraud, unauthorized access, and maintain platform security
  • Comply with legal obligations under Taiwan financial regulations and international standards

Taiwan Personal Data Protection Act Compliance

As a Taiwan-based service provider, we strictly comply with the Personal Data Protection Act and maintain data processing standards that meet local regulatory requirements. Your consent is required for data collection, and you maintain full rights over your personal information.

Data Sharing and Third Parties

We share your information only in specific circumstances and never for commercial purposes unrelated to our services. Most data sharing occurs with trusted service providers who help us deliver better risk analysis and platform functionality.

Service Providers

We work with cloud hosting providers, email services, and analytics tools that require access to certain data to function properly. These companies sign strict confidentiality agreements and can only use your information for the specific services they provide to us.

Legal Requirements

Sometimes we need to share information to comply with legal obligations, respond to court orders, or protect against fraud. This only happens when required by law or when necessary to protect our users and platform integrity.

Business Transfers

If our company structure changes through merger, acquisition, or sale, your information may transfer to the new entity. You'll receive notice of any such change and information about your options regarding your data.

Your Rights and Control

You have significant control over your personal information and how we use it. These rights are designed to give you transparency and choice regarding your data, and we've made the process straightforward to exercise these rights.
Your Right What It Means How to Exercise
Access Request a copy of all personal data we hold about you Email support@netcoreapi.com with your account details
Correction Update or correct inaccurate information in your profile Log into your account settings or contact our support team
Deletion Request removal of your personal data from our systems Submit deletion request through your account or email us
Portability Receive your data in a machine-readable format Contact support with your specific data export requirements
Restriction Limit how we process your information for specific purposes Specify your restrictions in writing to our privacy team
We typically respond to rights requests within 30 days. Some requests may take longer if they're complex or if we need to verify your identity for security purposes. You won't be charged for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Data Security and Protection

Protecting your data is fundamental to our business. We use multiple layers of security controls and regularly update our protection measures to address evolving threats. Your trading data and personal information deserve the highest level of security.

Technical Safeguards

All data transmissions use SSL/TLS encryption, and we store information in encrypted databases with access controls. Our servers are hosted in secure facilities with 24/7 monitoring, backup systems, and intrusion detection capabilities.

Administrative Controls

Only authorized personnel can access personal data, and they receive regular security training. We maintain detailed audit logs, conduct background checks on employees with data access, and regularly review our security policies.

Incident Response

If a data breach occurs, we'll notify affected users within 72 hours and provide clear information about what happened, what data was involved, and what steps we're taking to resolve the issue.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
  • Account Information: Retained while your account is active, plus 7 years after closure for compliance purposes
  • Trading Preferences: Stored during active use, deleted within 90 days of account closure
  • Support Communications: Kept for 3 years to help with ongoing service improvements
  • Marketing Preferences: Maintained until you opt out or close your account
  • Security Logs: Retained for 1 year for security monitoring and incident investigation
  • Payment Records: Stored for 7 years to comply with Taiwan tax and financial regulations
When we delete your data, we remove it from active systems and ensure it cannot be recovered. Some information may remain in backup systems for up to 90 days before complete deletion, but this data is not accessible for normal business operations.

International Data Transfers

Our primary servers are located in Taiwan, but some service providers may process data in other countries. When international transfers occur, we ensure appropriate safeguards are in place to protect your information according to Taiwan privacy standards.

Cross-Border Data Protection

We use contractual protections, adequacy decisions, and certification mechanisms to ensure your data receives equivalent protection when processed outside Taiwan. You can request details about specific international transfers and the safeguards we use.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience and provide personalized risk analysis. You can control most cookies through your browser settings, though some are essential for basic platform functionality.

Essential Cookies

These cookies are necessary for basic platform operation, including security features, user authentication, and maintaining your session while logged in to your account.

Analytics Cookies

We use analytics tools to understand how users interact with our platform, which features are most valuable, and where we can make improvements to better serve your needs.

Personalization Cookies

These cookies help us remember your preferences, customize your dashboard layout, and provide more relevant geopolitical risk alerts based on your trading interests.

Changes to This Privacy Policy

We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active users by email and post the updated policy on our website with a new effective date.
Minor updates that don't materially change how we handle your information may be made without individual notification, but we'll always maintain the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you disagree with changes to this policy, you can close your account before the changes take effect. Continuing to use our services after policy changes indicates your acceptance of the updated terms.

Privacy Questions and Contact

For questions about this privacy policy or how we handle your data, contact us directly:

Email: support@netcoreapi.com
Phone: +88662158288
Address: No. 615號, Huaping Rd, Anping District, Tainan City, Taiwan 708

We typically respond to privacy inquiries within 2-3 business days and will work with you to resolve any concerns about your personal information.